Jane Fraser says empathy during layoffs means telling employees the "hard truth"

Citi CEO Jane Fraser told #FortuneMPW that leading through difficult decisions requires honesty, not harshness. Reflecting on a restructuring she led in Citi’s mortgage business, Fraser said that employees want to hear “the hard truth” and what the company will do to help them. #advice #career #business (Source: Fortune Magazine | Region: Global)